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How to Schedule Transportation


You may call our office at (248)320-0162 during business hours and ask for scheduling.

We often can work in same day appointments for new or established clients. If you're in a bind with an appointment that you weren't expecting, give us a call! We'll do everything we can to work it in.

Please keep in mind that we normally require at least 24 hours advance notice during business hours for scheduling, and schedule requests by email should be sent with at least 48 hour advance notice during business hours.

We use a customized computer database in our scheduling. Appointments may be scheduled as far in advance as necessary.




Competitive Rates & Payment Policy


We have very competitive rates.

SPECIAL RATES CAN BE NEGOTIATED FOR LARGER GROUPS AS WELL AS FREQUENT/RECURRING SERVICES

Trips must be prepaid. Acceptable forms of payment include; major credit or debit cards using Cash App and Square technology.




Pick Ups, Drop Offs, & No Shows


Pick Ups: It is imperative that your child be ready at the scheduled pick-up time and location. This will help in insuring that your children is transported to their destination in a timely manner. The driver will not leave the pickup location until your child is accounted for. However, if a Kidds Comfort vehicle has not arrived within 10 minutes of the scheduled pick-up time, please call our office at (248) 320-0162 and we will advise you of the status. If your child calls you, please call us before you run out to get them, we are most likely already on our way. Please program our cell number in your child’s cell phone. Drop Offs:

We do not leave until your child is received by an adult or is behind closed doors safely. If we cannot leave your child at the specified drop-off location because the child is locked out, an adult is not present or there are unforeseen changes in your child’s schedule, We will then contact a parent to get an alternative drop off location, and a service charge will be applied. Please have a backup plan for these situations and discuss them with your child.

No Shows:
For the safety of your child, courtesy of the driver, and promptness of our schedules, it is extremely important that you advise us if your child will not be riding with us on any given day. It creates concern about your child’s whereabouts and causes delays.




Types of Transportation Requests


  • Our trips cover appointments for clients going to:
    • Dialysis
    • Doctor's Offices
    • On going Medical Treatment
    • Physical Therapy and Rehabilitation
    • Auto related injuries
    • Events: Family gatherings, entertainment and Casino trips
    • Airports and sports events
  • All of our vehicles are:
    • Modern
    • MDOT Certified
    • Full Commercial Insurance
    • Clean and Regularly maintained as specified and regulated by the state and federal.
    • Equipped with GPS's and phones.




Medicaid and Medicare Billing


We receive many requests to bill health insurance, Medicare or Medicaid for transportation services. Unfortunately, we are unable to bill these organizations for services. Transportation services are normally not a covered benefit with health insurance policies. Medicare and/or Medicaid may provide reimbursement to members for transportation services, but we do not bill these organizations directly.




Wheelchair Medical Transportation


wewqe $45.00/OW Pick-up

Includes the first 5 miles. ​$2/mile thereafter.
(Multiple Trip Discounts are available.)




Additional Information


Still can't find what you're looking for? Contact Us today and someone will respond within 24 hours.





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